How To Make Images Appear In Android Mail App For Certain Senders

Anna Ma MSFT

Hello FKN91,

According to screen of issue symptom, if recipient's client is Outlook desktop app, by my test, there might be a warning "Click here to download pictures. To help protect your privacy, Outlook prevented automatically download of some pictures in this message", you may suggest him click "Download pictures" to see if it works.

If it not works, you may let one recipient try the method in this article to see if it work for this issue: Inline images may display as a Red X in Outlook.

About Outlook for phone app, to narrow down it, I suggest you may let one impacted user try to send test emails with exactly the same images from Outlook desktop app as well as Outlook Web App to recipient, and check if issue can be reproduced when sending from 2 apps.

Moreover, since issue may be related with email formatting during sending, to better help you addressing the issue, you may submit this issue to our Outlook phone app built-in support: Get in-app help for Outlook for iOS and Android, they are our dedicated channel focusing Outlook phone app issue, if this issue happens only when sending emails from Outlook phone app, they will be able to provide further assistance. Besides, you're welcomed to share any information here with us if there's any update from our dedicated team.

Best Regards,

Anna

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Hi Anna,

We've already tried your first suggestion about "Dowload pictures" and "add Sender to Safe Senders list" but this did not help.

I am one of the receivers who see the attached pictures as a "red x" and I tried the solution with changing the value of DWORD: Send Pictures With Document to "1", inside HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Options\Mail however this did not make a difference. The problem also occurs when using Outlook Online in a browser.

I will try submitting the issue to your Outlook phone app built-in support.

Thanks for your help.

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Hi FKN91,

We have had exactly the same problem over the last couple of weeks and getting more phones with the problem all the time. Were the Outlook app support able to sort the problem out?

We've resorted to installing the Gmail app to solve this for now.

Regards,

Karl

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I have been experiencing the same issue since an app update a few weeks ago.. mine is random though, sometimes the image goes through on the first try and others the recipient just gets a little icon that says "image" where the picture should be..

I can do it a few times and eventually the image goes through so it has nothing to do with the image itself or how it is sent

Our IT department said to switch to the default email app on my phone or use gmail because the Outlook app is not very reliable but for some reason Microsoft requires root access to my phone for me to be able to access outlook emails (and let's be honest, that is obsurd..)

Point being, this issue started with an app update.. maybe go back and check the changes to see what may be causing it

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Anarkki

Hi Anna,

We've already tried your first suggestion about "Dowload pictures" and "add Sender to Safe Senders list" but this did not help.

I am one of the receivers who see the attached pictures as a "red x" and I tried the solution with changing the value of DWORD: Send Pictures With Document to "1", inside HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Options\Mail however this did not make a difference. The problem also occurs when using Outlook Online in a browser.

I will try submitting the issue to your Outlook phone app built-in support.

Thanks for your help.

Did you ever find a solution to this problem? We are having the same issues with a co-worker at our company.

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I have spent a couple of days chatting with tech support on this through the Outlook app and it sounds like they have no idea what's causing this nor do they sound like they have a solution.. i was given the generic runaround (clear cache, uninstall and reinstall app etc) and it got nowhere.. they told me they where closing the ticket and would notify me if they found a solution..

It's pretty sad considering this is obviously not an isolated issue..

I suggested they open one of these emails in HTML and look at the actual code, i suspect the image itself gets left behind somehow.. the image source address is most likely missing or the brackets are not formatted correctly (hence why you get the red x or the image icon where the image should be)

I also pointed out that this started after an update around the end of September beginning of October last year, prior to the update you where able to either attach the image or embed it in the body.. when you attached it, it uploads the image as an attachment this leaving less chance that the image gets left behind when you hit send.. when the image is embedded when you hit send and the image source address hasn't formated yet (for what ever reason) you get the body of text with the red x or image icon where image should be so this is where i think the problem stems from

I don't know the accrual process of where the image uploads or how the address for the image source gets created but logic points to this as being part of the problem given the end result...

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Hey guys,

I had the same problem for around 2-3 months now. It seems I might've fixed it today by disabling "Block external images" from the account parameters in Outlook for Android. Upon sending an image now, it shows properly. Enabling it back on ends up with the white square icon again.

Try this out.

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Hey guys,

I had the same problem for around 2-3 months now. It seems I might've fixed it today by disabling "Block external images" from the account parameters in Outlook for Android. Upon sending an image now, it shows properly. Enabling it back on ends up with the white square icon again.

Try this out.

Interesting.. not sure why this would change anything on 'sent' images but if it works!... I just changed my setting, we shall see if i have similar results (i send lots of images for work so it won't take long to see if it works lol)

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Hey guys,

I had the same problem for around 2-3 months now. It seems I might've fixed it today by disabling "Block external images" from the account parameters in Outlook for Android. Upon sending an image now, it shows properly. Enabling it back on ends up with the white square icon again.

Try this out.

Interesting.. not sure why this would change anything on 'sent' images but if it works!... I just changed my setting, we shall see if i have similar results (i send lots of images for work so it won't take long to see if it works lol)

My point exactly, I had in mind that this setting was switched on but had the same idea that it wouldn't affect it. It seems like it does...!

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This has also worked for me. fixed a problem I've had for a number of months!

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